Digital Content Refund Policy

Last updated: September 16, 2026

Wookli is operated by Lukáš Pěnkava, a sole trader (OSVČ) registered in the Czech Republic, IČO 01548573, with registered business address Stočesova 1196/10, Ruzyně, 161 00 Praha 6, Czech Republic, trading as Wookli. Contact: info@wookli.com.

Your purchase

Wooklis are digital publications, which may include interactive content. Access is provided through your Wookli account after confirmed payment. We do not ship physical products and there is nothing to return by post.

Cancellation within 14 days

You can request cancellation within 14 days of purchase without giving a reason. Email us a clear cancellation request with your purchase email and order reference. Opening the publication alone does not waive this right under our current checkout process.

Problems with your purchase

If access is missing, a payment was duplicated, or the content is faulty or materially different from its description, contact us with the order reference and a description of the problem. We will investigate and provide the remedy required by applicable consumer law, which may include restoring access, fixing the content, a price reduction or a refund. Your statutory rights are not limited to the 14-day cancellation period.

Refund processing

For a valid cancellation, we reimburse your payment within 14 days of receiving your request using the original payment method, unless you expressly agree otherwise, without a refund fee. Your bank may take additional time to display the credit. A full refund removes paid access unless you hold another valid purchase of the same publication. Discounted purchases have the same statutory protection.

Consumer disputes

Contact us first at info@wookli.com. Eligible Czech consumer disputes may also be submitted to the Czech Trade Inspection Authority (?esk? obchodn? inspekce), the alternative dispute resolution body, at coi.gov.cz. This policy does not restrict mandatory consumer rights.